FAQs

Frequently Asked Questions (FAQ)

How can I contact HandEase?

You can reach our support team by email at support@gethandease.com.
We’re happy to help and typically respond within 24 hours on business days.

Can I change or cancel my order?

If you need to request a change or cancellation, please contact us within 24 hours of placing your order.
Requests made after this time may not be possible once the order has entered processing.

If your order has already shipped, you can return it after delivery in accordance with our return policy.

Do you ship internationally?

Yes, we ship to multiple international destinations.
Delivery times may vary depending on your location.

What payment methods do you accept?

We accept all major payment methods, including:

  • Visa

  • Mastercard

  • American Express

  • PayPal

All payments are securely processed.

When is my order processed?

Orders are processed within 0–48 hours on business days (Monday–Friday).
Orders placed on weekends or holidays are processed on the next business day.

How long does delivery take?

Estimated delivery time is 7–12 business days, depending on your location and local carrier conditions.

During high-demand periods, delivery may take slightly longer.

Where do orders ship from?

Orders are dispatched through our fulfillment network and shipped using trusted delivery partners to ensure reliable service.

What if I don’t receive my order?

If your order has not arrived within 20 days of dispatch, please contact our support team.
We’ll investigate the issue and work toward the best possible solution for you.

How do I return an item?

To request a return, please contact us at support@gethandease.com.
Returns must be requested in accordance with our return policy.

What if my item arrives damaged or incorrect?

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible and include:

  • Your order number

  • Clear photos of the issue

Our team will review the case and resolve it promptly.